Anonymous
map-marker Kajang, Selangor

Very very slow delivery

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Very bad courier services provided by lazada . Phfughhhhh. Better used shopee faster and more easy to customer
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User's recommendation: Dont buy here

Minhkhanh D

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| map-marker Bang Na, Bangkok

I would like to report the Courier Wittawat mairue

Lazada Logistics - I would like to report the Courier Wittawat mairue
Lazada Logistics - I would like to report the Courier Wittawat mairue - Image 2
Lazada Logistics - I would like to report the Courier Wittawat mairue - Image 3
Lazada Logistics - I would like to report the Courier Wittawat mairue - Image 4
Lazada Logistics - I would like to report the Courier Wittawat mairue - Image 5
Lazada Logistics - I would like to report the Courier Wittawat mairue - Image 6
Mr. Wittawat mairue , contact number 065513****. He send 2 of my products in the same order number to the wrong place. Order Number:817524****68106 I tried to call him but no pickup, please contact me via my phone number : 084107**** or email minhkhanh238@***.com He also did not call me when he sent the product
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Sherlyn D Kgo

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Verified Reviewer

The courier did not answered my call

I called the courier service because of my previous contact number didn't work anymore. Thats why i contacted him the whole day And i have a lot of parcels in him. I called and texted him many times but he did not respond. The courier named Roy Emerson Araneta. After i reported him he changed his name LOL Andrew De Jesus Paraso
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Pros:
  • Ok ra
Cons:
  • Pero di ok

Preferred solution: Deliver product or service ordered

Chee N Syw

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快递页面显示已送达,但我没有收到包裹。

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Lazada Logistics - 快递页面显示已送达,但我没有收到包裹。
Lazada Logistics - 快递页面显示已送达,但我没有收到包裹。 - Image 2
当我11/11/2023下单并成功付款14/11/2023显示已送达,但是我不知是因为我没有接到任何已送达信息和电话,所以我并不知道已送达19/11/2023 2.am我看了在lazada快递页面才发现它显示已送达,但我找了信箱也没有,我并没有收到任何关于包裹的信息但在快递页面我看到了快递员发了一张包裹在别人家的照片,但是没有门牌号并且快递页面只显示快递员名字(Mohamad Lokman Nulhakim)和快递公司(LEX MY)我的3样东西(rm106.65)我致电给了lzd客服,并发了这件email给您希望你能处理恰当和改善妥当毕竟每个人的钱都是血汗钱
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Loss:
$107

Preferred solution: Full refund

Almaz K

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Verified Reviewer

Failed order delivery

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I simply cant leave additional information for courier so he could leave my package in front of my door or reception. Its awful. Delivery was failed immediately so I didnt even have a chance to fill in the form to reschedule delivery on another day. Not recommend this awful service, you cant choose time slots for delivery, you cannot tell about this in advance.
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Loss:
$20
Cons:
  • Now way to leave additional information for them
  • I want them to leave the package at the reception

Preferred solution: Deliver product or service ordered

User's recommendation: Not recommended

Anonymous
map-marker Sungai Petani, Kedah

Very bad. Rider did not contact me and said I was not reachable

Muhammad Khairul Hazri Abdul Razak. Action should be taken for false updates. Many times this has happened.Please improve and do spot checks by contacting customers directly
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Anonymous
map-marker Ampang, Kuala Lumpur

Terrible service

Lazada Logistics - Terrible service
Parcel out for delivery this morning, keep waiting and waiting but no one call, late afternoon order status change to delivery failed AND 7pm++ STATUS CHANGE TO CANCELLED Angry WTF I DIDNT RECEIVE ANY CALL AND NO REQUEST CANCEL BUT COURIER COMPANY ALLOW TO DO THIS TO BUYER Angry
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Anonymous

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Verified Buyer
| map-marker Kuala Lumpur, Kuala Lumpur

Bad delivery man

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Lazada Logistics - Bad delivery man
Very rude behavior from delivery man. The reason I just called him and ask him about my parcel. Stupid.
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Charlcie Fzw
map-marker Cebu City, Province Of Cebu

DELIVERY

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This is for you LEXPH. My parcel was tagged as unsuccessful when in fact the driver NEVER contacted me. There was even no message beforehand that they will deliver the package. I WILL NEVER USE LAZADA AGAIN.
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User's recommendation: DO NOT USE LAZADA

Anonymous
map-marker London, England

Slow Delivery & Increase Shipping cost

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most terrible courier service shipping fees increase but provide more terrible service same area for delivery also need take 1 week???Slow delivery and increase shipping fees??
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Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Complaint about courier behaviour

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This rider named Zulfri his phone number is 017711****

This guy called me and I was in the bathroom

I came back it has been only 8 minutes, this when i saw I had missed calls, I called this guy back, he answered and says: YOU WHERE ARE YOU, YOU COME HERE NOW RIGHT NOW DONT TALK COME HERE, YOU WANT YOUR PARCEL? OR YOU DONT WANT? ITS OKAU YOU DONT WANT LA BYE BYE STUPID *** BYE BYE HAHAHAHA STUPID GUY, YOU NO NEED PARCEL STUPID BYE BYE HAHA I GO BYE STUPID!

He told me all this on the phone and harrased me and humiliated me over the phone and called me many things such as pukimak and other Malay curses.

After that I called him out on WhatsApp I messaged him and he sent me laughing emojis and says bye bye bye and blocks me.

FIRE THIS GUY IMMEDIATELY, IM REALLY PISSED OFF!

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User's recommendation: Don't take this courier at all, everytime this courier came they did nothing but harassed me and humiliated me and got rude to my face.

Adelyn L

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Verified Reviewer
| map-marker Hulu Langat, Selangor

Dispatch boy broke my mailbox

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Lazada Logistics - Dispatch boy broke my mailbox
Lazada Logistics - Dispatch boy broke my mailbox - Image 2
Lazada Logistics - Dispatch boy broke my mailbox - Image 3
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Lazada Logistics - Dispatch boy broke my mailbox - Image 5
Your dispatch boy pulled my mailbox very hard my mailbox was broken ???!!!???!!!???!!!???!!!???!!!???
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Preferred solution: Let the company propose a solution

User's recommendation: Don't put at mailbox

Noramira B

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Bad serviced..very late delivery

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Lazada Logistics - Bad serviced..very late delivery
Lazada Logistics - Bad serviced..very late delivery - Image 2
I still not received my parcel until now.my parcel still pending.very bad courier that I have got..very dissapointed from lazada
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Preferred solution: Deliver product or service ordered

User's recommendation: you must improved many thing

Jenny P Elf

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Verified Buyer

Why always my item been canceled????

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Lazada Logistics - Why always my item been canceled????
Now days Lazada giving very bad experience... Really can't tolerate.. As a customer I really want to uninstall this app and go for shoppe If Lazada take some action on my matter It will be appreciated tq...
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Puchong Batu Dua Belas, Selangor

Horrible LEX courier guy attitude

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Experience horrible attitude of LEX courier guy where he never called nor WhatsApp to alert for delivery. Address mentioned "popbox", but he simply left the parcel at lobby and put evidence of acceptance as "meja security". I need to check lazada apps to monitor on the delivery, and can't locate my parcel!
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User's recommendation: Don't use LEX!

Noorfadzillah J

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Verified Reviewer
| map-marker Petaling Jaya, Selangor

Bad courier person

Lazada Logistics - Bad courier person
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Lazada Logistics - Bad courier person - Image 3

Courier person was so rude with me and my daughter during his deliver the parcel. My home address is at No.8 Jalan 36B Selayang Baru 68100 Batu Caves Selangor.

We have 3 doors here but all same in one number. This is a family house. Is not about the Number of houses in our address but the manners of your driver/ delivery man. He supposed to call me and ask me properly instead of yelling at outside my house.

Also, he keep mentioned a wrong name/owner of the parcel. When I correctly the name he was shouted, he get angry and said I was wrong give a details of my address.

He should call first to identified the correct name or owner of the item not shouted like a crazy people.

No apology was made by him. So dissapointed

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Preferred solution: Apology

User's recommendation: Well educate your staff

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